Helpline Executive

  • Contract Full time
  • Kuala Lumpur, 50480
  • @FAR Academy
  • View(s) 1164

Job Detail

  • Number of Position 1
  • Minimum Experience 2 Years
  • Minimum Qualifications Diploma
  • Gender Any
  • Job Level Executive
  • Department Academy
  • Sub-Department Helpline
  • Open To Internal

Job Description

Key Responsibilities

  • Respond to client queries in a timely and accurate way, via phone, email or chat.
  • Monitor client complaints on social media and reach out to provide assistance.
  • Analyze and report urgent outstanding issues.
  • Update our internal databases with information about technical issues and useful discussions with clients
  • Follow up with clients to ensure their technical issues are resolved
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Assist the team in other related task as and when required.

Job Requirement

  • At least a Diploma in Business Administration/Sales/Marketing or equivalent. 
  • At least 2 years of working experience in Customer Service/Support/Telemarketing is required.
  • Familiar with Microsoft Office & Google Suite.
  • Strong communication and negotiation skills.
  • Possess pleasant personality and enjoy communicating with people.
  • Able to adapt with difficult situations and quick learner.

Required skills