Key Responsibilities

• Respond to client queries in a timely and accurate way, via phone, email or chat.
• Monitor client complaints on social media and reach out to provide assistance.
• Analyze and report urgent outstanding issues.
• Update our internal databases with information about technical issues and useful discussions with clients
• Follow up with clients to ensure their technical issues are resolved
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Assist the team in other related task as and when required.

Job Requirement

• At least a Diploma in Business Administration/Sales/Marketing or equivalent. 
• At least 2 years of working experience in Customer Service/Support/Telemarketing is required.
• Familiar with Microsoft Office & Google Suite.
• Strong communication and negotiation skills.
• Possess pleasant personality and enjoy communicating with people.
• Able to adapt with difficult situations and quick learner.