As an Admin Operation Executive, you will play a pivotal role in ensuring a smooth operation and administration process for every unit tenancy on all development. You will be responsible for day-to-day operations of all Wetopia units, ensuring a seamless tenant experience, and maintaining high standards of property management. This role involves the process from a prospect to becoming a tenant, managing all processes while becoming a tenant including preparing Renewal, Relocations, Rental collections, Move Out calculation, handling tenants’ communications, and ensuring compliance with house rules and local regulations.
Key Responsibilities
Perform general office and administration tasks related to Admin Operation.
Manage Wetopia Centre operations including ensuring monthly payments are made accordingly.
Coordinate full cycle of tenant movement procedures including move-in, renewal, relocation, eviction, and check-out process.
Maintain up-to-date tenant records in all platforms/systems including tenancy agreement, statement of accounts, and others.
Monitor payments including booking fee, rental collection, outstanding, instalments, discounts, compensation, refunds etc. To work closely with the Accounting Team to ensure alignment in financial statements and transaction records.
Compile and manage recurring and ad-hoc payments such as utilities bills including Electricity and Water bill.
Ensure all parties including tenants adhere to the SOP and guidelines and proceed with a Warning and Eviction Letter for noncompliance tenants.
Answering and addressing all enquiries and feedback submitted by tenants via phone, walk-ins, emails, virtual phones, and other modes of communication.
Prepare weekly/monthly report for the team and Management as and when required.
Any other related task assigned by the supervisor.
Job Requirements
At least a Diploma in business administration, customer service, or related field.
One (1) year proven experience in a customer-facing role, such as account management, customer success, or equivalent.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict resolution skills.
Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple tasks simultaneously.
Proficiency in CRM software and Microsoft Office, Google Suite, Zendesk.
A passion for building relationships and driving customer success.
Willing to travel or relocate within or outside Klang Valley.
