Admin Operation Executive

Urgent
  • Wetopia Asia
Application Ends
30 November 2024

Job Overview

Salary
RM
2000
to 2500
Experience
1 Year
Qualifications
Diploma
Gender
Any
Job Level
Executive
Work Arrangement
Hybrid
Open to
Internal
Department

Job Description

As an Admin Operation Executive, you will play a pivotal role in ensuring a smooth operation and administration process for every unit tenancy on all development. You will be responsible for day-to-day operations of all Wetopia units, ensuring a seamless tenant experience, and maintaining high standards of property management. This role involves the process from a prospect to becoming a tenant, managing all processes while becoming a tenant including preparing Renewal, Relocations, Rental collections, Move Out calculation, handling tenants’ communications, and ensuring compliance with house rules and local regulations.

Key Responsibilities

  • Perform general office and administration tasks related to Admin Operation.
  • Manage Wetopia Centre operations including ensuring monthly payments are made accordingly.
  • Coordinate full cycle of tenant movement procedures including move-in, renewal, relocation, eviction, and check-out process.
  • Maintain up-to-date tenant records in all platforms/systems including tenancy agreement, statement of accounts, and others.
  • Monitor payments including booking fee, rental collection, outstanding, instalments, discounts, compensation, refunds etc. To work closely with the Accounting Team to ensure alignment in financial statements and transaction records.
  • Compile and manage recurring and ad-hoc payments such as utilities bills including Electricity and Water bill.
  • Ensure all parties including tenants adhere to the SOP and guidelines and proceed with a Warning and Eviction Letter for noncompliance tenants.
  • Answering and addressing all enquiries and feedback submitted by tenants via phone, walk-ins, emails, virtual phones, and other modes of communication.
  • Prepare weekly/monthly report for the team and Management as and when required.
  • Any other related task assigned by the supervisor.

Job Requirements

  • At least a Diploma in business administration, customer service, or related field.
  • One (1) year proven experience in a customer-facing role, such as account management, customer success, or equivalent.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict resolution skills.
  • Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple tasks simultaneously.
  • Proficiency in CRM software and Microsoft Office, Google Suite, Zendesk.
  • A passion for building relationships and driving customer success.
  • Willing to travel or relocate within or outside Klang Valley.
  • Possess own transportation.

Apply

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