As a Community Executive, you are responsible for driving sales and ensuring the highest level of occupancy rates. This role involves conducting property viewings, managing tenant onboarding, handling maintenance requests, and ensuring tenant satisfaction. The Community Manager plays a crucial role in maintaining property standards and fostering a positive living environment.
Key Responsibilities
Conducts property viewings and manages the sales process to close deals.
Engages with prospective tenants, providing detailed information about the properties.
Implements strategies to attract and retain tenants, minimizing vacancy periods.
Works proactively to achieve and maintain the highest possible occupancy rates at all times.
Manages the check-in process for new tenants, ensuring a smooth transition.
Conducts thorough onboarding sessions to familiarize tenants with property rules and amenities.
Ensures all maintenance requests are conducted in a timely manner.
Coordinates with maintenance staff and contractors to address issues promptly.
Ensures all units are tenantable, comfortable, and well-prepared for new occupants.
Conducts regular inspections to maintain high standards of cleanliness and functionality.
Strives to enhance tenant happiness by addressing their needs and concerns.
Collects and compiles tenant testimonials to gauge satisfaction and identify areas for improvement.
Assist in other related tasks as and when required by the team.
Job Requirements
At least a Diploma in business administration, customer service, or related field.
At least one (1) year of experience in a customer-facing role, such as sales. account management, customer success, or equivalent.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict resolution skills.
Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple tasks simultaneously.
Proficiency in CRM software and Microsoft Office, Google Suite, Zendesk.
A passion for building relationships and driving customer success.
Must be willing to travel & relocate within or outside Klang Valley.
